Contact information
Our office hours are 9am-5pm Monday - Friday and 9am-3pm Saturday. We can be reached at (813) 212-4909.
By email: support@pacificdesigngroupllc.com
By U.S. Mail: 6161 NE 175th ST Kenmore WA 98028-4800.
Our office hours are 9am-5pm Monday - Friday and 9am-3pm Saturday. We can be reached at (813) 212-4909.
By email: support@pacificdesigngroupllc.com
By U.S. Mail: 6161 NE 175th ST Kenmore WA 98028-4800.
Your needs are important to us! Please read our Terms of Service and Refund Policy carefully before engaging with Pacific Design Group LLC ("PDG") services.
Clients may cancel their agreement with Pacific Design Group LLC within 3 days of signing our Service Agreement by providing written notice to Pacific Design Group LLC. To initiate a cancellation and request a refund within this period, please contact our support team at 1 (888) 824-7039 or email your cancellation request to business@pacificdesigngroupllc.com. Please note that all transactions are FINAL after the 3-day cancellation period has elapsed. It is essential to understand that services and order processing commence from the moment of purchase; thus, your payment is allocated for branding, management, or to reserve merchandise as soon as it is received. No refunds will be accepted after this rescission period. Furthermore, any demands for a refund or disputes related to any purchase made through PDG, regardless of the nature or reason, will not be accepted and may result in the denial of service for all future purchases. We DO NOT guarantee profit on ANY inventory or services purchased. Shipping Policy: We ship all products in accordance with the weight and dimensions of the boxes required by your platform's shipping policy. Specific brands approved in your store are determined by your store's platform. Communication: For assistance or further inquiries, we encourage you to reach out to our support team. Customer service hours are from 9:00 AM to 5:00 PM PST, Monday through Friday. Please be patient, as we will get your questions and concerns answered as quickly as possible. You can contact us at business@pacificdesigngroupllc.com. Changes to Terms: Pacific Design Group LLC reserves the right to make revisions and additions to these terms at any time. These Terms of Service are governed by the laws of the state of Washington State and represent the full understanding of the parties regarding the subject matter contained herein. They supersede any and all prior communications, contracts, or agreements to the contrary between the parties regarding the subject matter addressed herein, whether oral or written. Refund Processing: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it can take up to 10 business days or longer before your refund is officially posted on your account. Next, contact your bank, as there is often a processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at business@pacificdesigngroupllc.com. Final Note: By engaging with our services, you agree to these terms and conditions. Thank you for choosing Pacific Design Group LLC.
6161 NE 175th St Kenmore, WA 98028